faq

Due to the impact of COVID-19, associated safety measures and the recent increased order volume, there may be temporary delays beyond our standard shipping times. If your order says that it is “in process,” it means we are fulfilling your order, and it has not been sent to the delivery company. Once the delivery company receives the order, you will receive tracking info. Your order can be tracked in your account page.

After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.

Please contact a QUEVAS Customer Support Agent right away! Click here to view our Returns Policy and instructions. QUEVAS must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.

Your tracking number will not be recognized by UPS.com until approximately 24 hours after your order has shipped. This is the time needed for UPS's online tracking system to update. Try tracking your package again the following day and follow it to your front door!